|About Us Light Aircraft Association are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
Light Aircraft Association
Turweston Aerodrome Biddlesden Road Nr Brackley Northants NN13 5YD United Kingdom
Phone: 01280 846783
Fax: 01280 846780
Email: david [dot] dale [at] laa [dot] uk [dot] com
665 1995 95
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Postage/shipping charges are added at the Checkout, and are determined by the total weight of your order. We use Royal Mail for all packets and parcels. Items up to 2 kgs are generally sent first-class, and items over that weight go parcel rate.|
Although we use Signed For International, we cannot take total responsibilty for the delivery of goods shipped overseas unless we are specifically asked to insure them separately. There will be an extra charge for this - please e-mail first for the cost : david.dale @laa.uk.com
NB. Delivery charges are subject to VAT where the items being purchased are liable to VAT - zero-rated items (ie books) will not attract VAT to their postage charge.
|Delivery Schedule We will despatch your order immediately, if the item is in stock (which it usually is!). You should therefore receive your order within 4 days. |
International orders are generally received within 12 days. We cannot take responsibilty for the delivery of goods shipped overseas unless we are specifically asked to insure them separately. There will be an extra charge for this - please e-mail first for the cost : david.dale @laa.uk.com
|Back Orders If your item is not in stock, we will back order for you - it should already have been ordered from our suppliers, so will be expected within a week or so. You will always be e-mailed with the option to cancel your order if you would rather not wait.|
We are often asked whether its possible to order books that are not in the LAA catalogue. Until now this has not been possible, but our ever-increasing level of purchases from publishers and wholesalers means that we are now pleased to be able to announce an ordering service for ANY title currently available in the UK.
To take advantage of this new LAA service, please phone Dave Dale at the LAA shop (01280 846783), and say that youd like to place a special book order. Give as much information as you have - title, author, publisher etc - and anything else useful. If possible I will confirm the price immediately, and give you an approximate delivery date - if its in stock at our distributors, then it should be within a week. Unfortunately, we cannot obtain out-of-print titles, but if it's available, we will gladly order it for you. Postage is £2.50 for a single book and £1 each for further titles ordered at the same time. Regrettably, this service is not available online.
|Tax Charges All prices include VAT, except for books, which are zero-rated|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
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|Guarantee We guarantee your satisfaction : any damaged or faulty items will be immediately replaced or refunded.|
|Reaching Us If you need to reach us, please email to email@example.com Alternatively, you can call Dave Dale on 01280 846783, fax us on 01280 846780, or write to us at Turweston Aerodrome, Nr Brackley, Northants NN13 5YD.|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes